IP Telephony Systems and Communications
| Course Type: | |
| Duration: 2 Days |
Who Should Attend
The course is designed for telecom managers and analysts, office managers and others responsible for evaluating telecommunication systems. It will also be of value to consultants, suppliers and others involved in marketing and selecting switching systems.
What You Will Learn
- Grasp the basic underlying concepts of IP Telephony, including industry standard communications protocols and specifications, including H.323 and SIP
- Discover the reasons and benefits for migrating your circuit switched voice communications to a packet switched platform
- Understand the basic LAN/WAN engineering design requirements necessary to support IP Telephony systems
- Discover the technical design fundamentals and differences among the three categories of IP Telephony systems, including the benefits and costs of each design
- Review the many voice terminal options for IP Telephony systems, desktop and mobile, and the unique design attributes of IP telephone instruments including embedded web browser productivity applications
- Familiarize yourself with voice communication features and applications specific to IP Telephony, including VOIP networking, mixed media contact centers, unified messaging, voice portals, and presence/collaboration tools
- Evaluate competitive IP telephony system offerings from the market leaders, including Avaya, Nortel Networks, and Cisco Systems
- Gain valuable insight into RFP development guidelines for procuring an IP Telephony system
View detailed course outline
Course Leaders:
Allan Sulkin, President, TEQConsult Group:
Allan has twenty years PBX industry experience, and is recognized as the leading PBX market/product analyst. He has published more than 100 PBX system and related articles, and is the writer and developer of this program.
Douglas Fulmer, President, Fulmer Management Group:
Doug is an independent consultant with 25 years’ experience in information technologies.
For a free, no-obligation proposal, contact Rod Marckese:
Email:
Phone: 800/227-1234 or 630/986-1432, ext. 109
Web: Use our Online Form
What Attendees Had to Say:
“...a well-informed and interesting instructor. I find his knowledge far exceeds what I have come to expect from most instructors.”
—Michael Connolly, Implementation Technician, Fidelity Investments