• Who Should Attend
• What You Will Learn
• Detailed Course Outline
• Course Leaders

Wireless and mobile communications now account for 30% or more of the total annual communications expenses in many—if not most—enterprises. And many of the carriers/service providers have more than a 30% error rate on the monthly bills sent to customers. In short, enterprises pay thousands of dollars in overcharges each month, and the situation is likely to get worse as you migrate to IP Telephony and Unified Communications, and as the carriers expand into hosted and managed services, security, and other areas. The new communications technologies coming into the market are wonderful, but only one thing is certain: You’ll face more complexity and more chances for billing errors.

Learning how to control your telecom and network costs isn’t a luxury, it’s a necessity. You need to understand where the leverage points are, and to become familiar with best practices for cost containment and control. This course begins with the fundamentals—the hows and whys of telecom cost audits, and moves into analysis and explanation of the Telecom Expense Management (TEM) tools and practices that will help you better manage your network, your budget and your career.

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Who Should Attend

This course is designed for (but not limited to) Communications and IT Managers, Analysts, CIOs, CTOs, CFOs, Controllers, and other professionals interested in proactively controlling enterprise communications expenses without compromising productivity and network performance. This program is for professionals who seek to gain control, deploy proven best practices, and tangibly affect major communication budgets and expenses.

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What You Will Learn

• Recognize how communications costs have escalated to be among the largest expenses in today’s enterprise. The control of these costs can dramatically impact your company’s bottom line!
• Identify where to look to avoid overpaying your carrier/service providers. The dollar value due to billing errors is staggering—as much as 30% of your annual carrier spend, plus taxes and surcharges.
• Identify best practices for controlling and reducing costs. It’s essential that you understand that components of carrier contracts and how to leverage that understanding to reduce the rates you pay. Learn how to find unnecessary lines/services, the cost-benefit analysis for replacing older data networks, and learn how to leverage IP Telephony/VOIP, video over IP, audio conferencing and Unified Communications, and how to reduce maintenance contract costs.
• Leverage techniques for managing wireless communications—they’re much different than wired—and the best ways to handle mobile billing (corporate vs. personal) for your organization
• Learn about the 3 most dangerous telecom trends that will affect your bottom line over the next 3-4 years.
• Understand how cutting-edge telecom expense management practices can be leveraged in your organization based on trends in the wireless market, invoice management control and available new technologies.
• Dramatically reduce your communications services costs. Improved efficiencies can be achieved during procurement that can save you as much as 65%; you can realize savings of up to 50% via better, smarter audit procedures; reduce your costs of managing network expenses by up to two-thirds.
• Understand the best Telecom Expense Management (TEM) practices and learn about the available products. Compare selected TEM vendors, products, and services.
• Manage and create a self-service environment for allocation and execution of costs back to departments on a monthly basis,
• Demystify all of the steps involved for implementing telecom audits and TEM in your organization,
• Identify the best ways to establish baselines and consolidate carrier billing for your organization.

  View detailed course outline

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Course Leader:

Stephen M. Leaden, President, Leaden Associates, Inc.