• Who Should Attend
• What You Will Learn
• Detailed Course Outline
• Course Leaders

This training program is designed to help channel partners, resellers, and agents succeed in the fast-growing VOIP business. The program is intensely focused on the bottom-line technology and applications knowledge required to succeed in the VOIP market. Based on extensive research with vendors, resellers and buyers, this program is vendor neutral. It uncovers the real reasons clients cost-justify and buy VOIP systems and services, regardless of brand.

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Who Should Attend

This course is designed for channel partners, Value-Added Resellers (VARs), Systems Integrators (Sis), and telephone interconnect agents, master agents and consultants. In addition, this course will provide new insights into the VOIP marketplace for corporate staff in marketing, training business development, sales, channel management, operations, engineering, support and other corporate management for VOIP providers, carriers, manufacturers and others.

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What You Will Learn

In your session of Channel Provider and Partner Strategies for VOIP, your attendees will:

• Review successful channel partner strategies for entering and staying in the VOIP Business.
• Review the fundamentals of IP (Internet Protocol) and platforms required for high performance VOIP systems. This includes soft switches, gateways, routers, services and other critical components.
• Understand basic and advanced VOIP concepts and features. From hosted, managed, IP-PBX, Integrated and Converged Access Services, understand “what's what” for different customer applications and business models.
• Discover business and customer applications and opportunities. This includes top reasons why customers are buying today and what they are buying. In addition, the emerging “killer applications” will be explained in depth.
• Quickly grasp complex subjects such as H.323, MGCP and SIP. SIP (Session Initiation Protocol) is emerging as the key VOIP communications protocol, so there is a section of this course devoted entirely to this technology that will affect all voice communications systems—key, PBX, IP-PBX, hosted, managed and other systems.
• Probe why “network assessment” is critical to any VOIP implementation. Possibly the number one critical activity before implementing VOIP is an assessment of the customer’s data network to evaluate the impact of VOIP without which VOIP may simply not work.
• Understand why “network assessment” is critical to any VOIP implementation. Possibly the number one critical activity before implementing VOIP is an assessment of the customer’s data network to evaluate the impact of VOIP without which VOIP may simply not work.
• Address the issue of QOS-Quality of Service by overcoming jitter, echo, noise and other network problems. Review the role of RTCP and other tools to monitor and maintain high performance VOIP networks.
• Understand the functions of the new communications “toolbar.” See how the benefits of “unified communications” as they improve business operations.
• Assess the top 10 issues for selling VOIP. Selling VOIP is more than “dial-tone”: it is a change in the business and business model of even the smallest enterprises. Discuss and explore new ways to help businesses see the new ways to grow their organization.
• Explore how a VOIP call is processed and all the potential security attacks that can occur. SPIT, VOMIT, DOS and other attacks will target not just data but voice packets.
• Review SIP and SIP Trunking, and all the implications and applications from TCO (Total Cost of Ownership) to QOS (Quality of Service). SIP Trunking is the most profound new form of telecommunications since POTS. Review how SIP lowers TCO but also is an enabling technology for growth.

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  View detailed course outline

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Course Leaders:

Thomas B. Cross, CEO TECHtionary.com, has three decades of experience in startups and as consulting advisor for leading providers and venture capital companies in market planning and development, hardware/software design and development, project management, intellectual property in telecommunications, information technology, conferencing, teletraining, telecommuting, groupware, networks, call centers, internet, artificial intelligence and other fields. He has managed the successful development of more than 10 software, hardware and internet products to market and received industry awards for this work. He has written 13 books, written, produced and directed 15 commercial videos and created and produced the world's largest animated knowledge source on technology—http://www.techtionary.com—recipient of Web Hosting Magazine Editors Choice for Best Technical Help.