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Convergence: Preparing for CompTIA Convergence+ Certification

Course Type:
Onsite
Duration: 2 Days

Once you have mastered the technologies for VOIP and converged networks, it’s time to become certified. Cisco, Microsoft, and other vendors offer programs to certify competence in working with their various products, but CompTIA offers vendor-neutral certifications that identify competence in an entire area rather than a particular product. For VOIP professionals, CompTIA offers a Convergence+ certification for IT professionals working with VOIP networks. Whether you intend on taking the certification test or not, this training program is designed to provide the detailed knowledge you will need to succeed in this area.

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Who Should Attend

Voice and data network designers, managers, analysts and engineers who intend to take the CompTIA Convergence+ certification exam, or anyone who requires a more detailed understanding of converged networks, VOIP systems and technologies.

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What You Will Learn

  • Describe the major equipment and service elements found in an enterprise voice networks and the overall process of voice traffic engineering.
  • Identify the major applications and configurations for VOIP systems, including the business justification for each.
  • Review the OSI Reference Model and the major TCP/IP protocols, both media and signaling, that are used to support IP telephony, define the major elements and how  they are configured in a VOIP system.
  • Overview the security issues surrounding IP telephony, the major vulnerabilities, and the essential elements in a VOIP security solution
  • Describe in detail the major technologies that are used in IP voice and video systems including voice/video coding options, signaling systems, and the potential impact of packet technologies on voice and video quality.
  • Identify the major quality issues that come into play with IP telephony, the required performance levels we must maintain, and the standard mechanisms for measuring voice quality.
  • Describe the configuration of hybrid versus IP PBX systems, and the issues involved in configuring local area networks to support voice services.
  • Overview the 802.11/Wi-Fi technology used in wireless LANs, and identify the capacity, security, quality of service and other features required for WLAN voice.
  • Compare the wide area data services used to support VOIP including MPLS VPNs, and their general capabilities, pricing elements, and their suitability for voice.
  • Understand the overall process of troubleshooting a VOIP network, the types of tools that are available, the typical problems encountered, and their likely causes.

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Course Leaders:

Michael Finneran, President, dBRN Associates, Inc.
Gary Audin, President, Delphi, Inc.
Jeff Buckwalter, Assoc. Professor, University of San Francisco
Zachary Cohen, Principal, Briarwood Associates
Harvey S. Hershkowitz, President, Harvey S. Hershkowitz Associates, Inc.
Buddy Shipley, President, Shipley Consulting International

Save on travel, tuition and course development costs and focus on the specific challenges faced by your organization.

For a free, no-obligation proposal, contact Rod Marckese:
Email:
Phone: 800/227-1234 or 630/986-1432, ext. 109
Web: Use our Online Form
BCR Training

What Attendees Had to Say:

“Excellent instructor. He knew the material and put it in an easy to understand format. Great information that will help me plan for the future.”

—David C. Harding, Project Manager, Williams Communications